Protea Ryalls named Malawi top hotel, its 4 star
By Nyasa Times Reporter
Protea Ryalls Hotel in the commercial city of Blantyre has been named s the top hotel in Malawi.
Ministry of Tourism, Wildlife and Culture which handling the new star grading system said they have given Ryalls Hotel a four star status.
Apart from star grading with one to five stars, the system also seeks to categorize the units into hotels, lodges, guest houses and others according to the standard of their services.
Sunbird Mount Soche Hotel, Malawi Sun Hotel, Crossroads Hotel and Sunbird Kuchawe Inn are on three stars.
The two –stars are Sunbird Capital Hotel, Pacific Hotel and Sunbird Livingstonia, while Sunbird Lilongwe and Dorvic Hotel are on one-star status.
“The hotel star grading entails an assessment of both service elements and non-service elements provided at a hotel,” the Tourism and Hotels board secretariat said in a statement.
“The assessment of the hotels includes the physical condition of the unit, quality of available services and service delivery,” the statement added.
I” The grading system is therefore aimed at improving service delivery in the hospitality and tourism industry in general so as to ensure customer satisfaction and that our hotels provide services that match the best hotel standards within the region and internationally.”
Tourism Minister, Dr Ken Lipenga has described the introduction of the system as a step towards boosting the country’s tourism sector.
He said in the past tourists visiting the country had wrongly been booked in a five star hotel when the country did not have one.
Consumers Association of Malawi (CAMA), a local consumer protection body, said the system will benefit consumers who have for long been duped.
CAMA executive director John Kapito said consumers will now have a basis to negotiate on accommodation charges since the grading will also determine prices.
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